FAQs

The best place to start is thinking about how you drink your coffee and what flavours you enjoy.

• After Dark — Bold, chocolatey, smoky. Best for milk coffees and those who like intensity.
• Elements — Caramel, silky, balanced. Our most versatile blend — works beautifully as black or with milk.
• Sydney Road — Dark cherry and cocoa. A rich medium-dark for espresso lovers who want complexity.
• By The Bay — Floral, citrus, bright. Perfect for those who prefer a lighter, fruit-forward cup or filter coffee.

Arabica beans are considered the premium choice for specialty coffee. They tend to have a smoother, sweeter flavour with notes of chocolate, sugar, and sometimes fruit or berries. They grow at higher altitudes and require more careful cultivation.

Robusta beans contain roughly twice the caffeine of Arabica, but have a stronger, harsher, more bitter taste — often described as grainy or rubbery. They're used in some commercial espresso blends to add body and crema.

We source direct-trade beans from some of the world's finest growing regions, including:

• 🇨🇴 Colombia · 🇧🇷 Brazil · 🇪🇹 Ethiopia
• 🇨🇷 Costa Rica · 🇵🇦 Panama · 🇬🇹 Guatemala
• 🇵🇬 Papua New Guinea · 🇭🇳 Honduras · 🇰🇪 Kenya · 🇮🇳 India

Every origin is rigorously cupped and tested before being incorporated into our blends or single-origin range. We buy directly from ethical farms, ensuring growers are paid fairly for their work.

Single origin coffee comes from one specific country, region, or even a single farm — as opposed to a blend, which combines beans from multiple sources to achieve a consistent flavour profile.

Because single origins reflect the unique soil, altitude, climate, and processing methods of where they're grown, they often have distinctive, complex flavours that change season to season.

Our current single origins include Panama Finca, Guatemala Highlands, and Colombia Supremo — all available online while stocks last.

Yes. All Dipacci Coffee blends are Fairtrade certified and sourced through the Fair Trade Coffee Certification Program. Our beans are also certified organic.

Beyond certification, we buy direct-trade — meaning we work directly with ethical farms, cutting out middlemen and ensuring growers receive a fair and transparent price for their coffee.

Whole beans stay fresher for longer. Coffee begins to go stale within minutes of being ground — so grinding just before brewing gives you the best flavour and aroma.

If you have a grinder (even a basic hand grinder), we strongly recommend buying whole beans. If you don't, we can grind to your preference at our Roselands roastery — just leave us a note at checkout or get in touch.

Yes. We use a natural Ethyl Acetate (EA) – Water method to decaffeinate our green coffee. Here's how it works:

• Green beans are steamed to remove silver skins, then moistened to swell and soften them
• Natural EA solvent is recirculated through the beans to extract caffeine — removing a minimum of 97%
• Residual EA is removed with low-pressure steam, leaving no more than 5 ppm in the final bean
• Beans are dried, cooled, and finished with carnauba wax to protect against humidity

All four signature blends — After Dark, Elements, Sydney Road, and By The Bay — are available in:

• 250g — $19.95 (great for trying a new blend)
• 1kg — $39.95 (best value for regular drinkers)

Our Sample Pack (4 × 1kg) includes all four blends for $199 — saving you $20.80 with free shipping included.

All Dipacci Espresso coffee is roasted at our state-of-the-art roastery in Roselands, Sydney, NSW. We started in Marrickville and relocated to a purpose-built facility that houses one of Australia's most advanced specialty roasting operations.

The Roselands roastery features a Brambati automated roaster, triple green bean cleaning, a 21,600 kg green bean silo, and over 300 solar panels powering 70% of our energy needs.

Most people don't realise that green coffee bags often contain foreign matter — metal nails, rocks, timber fragments, and other contaminants that arrive from farms and processing facilities.

Our triple green bean cleaning process — one of Australia's first — removes these contaminants through three phases of filtration before any bean is roasted. Powerful magnets handle metal, while additional filtration stages catch other debris.

Our Brambati roaster uses fully computerised roasting profiles — precise temperature curves, airflow, and timing that are locked in for each blend. Every batch follows the exact same profile, eliminating the variability that comes with manual roasting.

This means your bag of After Dark or Elements tastes the same today as it did six months ago — and the same as it will six months from now. That consistency is something we're genuinely proud of and something our wholesale partners rely on.

Yes. We conduct regular in-house sample roasting and quality analysis to verify that each batch meets our standards before it's sealed and dispatched. Our team cups and evaluates every significant batch to check flavour, aroma, body, and consistency against our benchmark profiles.

If a batch doesn't meet the mark, it doesn't leave our roastery — simple as that.

We roast to order and seal our bags fresh from our Roselands roastery. Orders are dispatched promptly after roasting, so you receive coffee at its peak freshness.

Yes — we offer free shipping on all orders over $50 within Australia. For orders under $50, a flat shipping rate applies at checkout.

Our Sample Pack (4 × 1kg, $199) includes free shipping as standard.

We ship Australia-wide from our Roselands, Sydney roastery. Estimated delivery times after dispatch:

• Sydney metro — 1–2 business days
• NSW regional — 2–4 business days
• Melbourne, Brisbane, Adelaide, Perth — 2–5 business days
• Remote areas — 5–10 business days

You'll receive a tracking number by email as soon as your order is dispatched.

The Dipacci Espresso online store ships within Australia. For international customers, we have dedicated Di Pacci stores in your region:

• 🇳🇿 New Zealand — dipacci.co.nz
• 🇺🇸 United States — dipacciusa.com
• 🇸🇬 Singapore — dipacci.com.sg
• 🇬🇧 United Kingdom — dipacci.co.uk

Please contact us as soon as possible if you need to change or cancel your order. Because we roast fresh to order, cancellations or changes may not be possible once your order has entered the roasting queue.

Email us at support@dipacci.com.au or visit our contact page — we'll do our best to accommodate your request.

We accept all major payment methods through our secure Shopify checkout:

• Visa, Mastercard, American Express
• Apple Pay, Google Pay
• Shop Pay (including pay in instalments)
• Union Pay

All transactions are secured with SSL encryption.

If there's an issue with your order — damaged goods, incorrect items, or a quality concern — please contact us within 14 days of receiving your order and we'll make it right.

Due to the perishable nature of coffee, we cannot accept returns on opened or used products unless there is a fault. Please review our full Return Policy for details.

Espresso is a concentrated coffee brewed by forcing hot water under pressure through finely ground coffee. A well-pulled espresso should have:

• A full body and creamy texture
• A thick, hazelnut-coloured crema on top
• A balance of sweetness, brightness, and subtle bitterness

The perfect espresso is typically 25–30ml and takes 25–30 seconds to extract. Too fast = under-extracted (sour). Too slow = over-extracted (bitter).

Coffee's enemies are heat, light, air, and moisture. To keep your beans at their best:

• Store in an airtight container with a one-way valve if possible
• Keep in a cool, dark cupboard — not on the kitchen bench in sunlight
• Do not store in the fridge — coffee absorbs moisture and food odours
• Freezing is acceptable for long-term storage of unopened bags, but thaw completely before opening

Whole beans stay fresh for 4–6 weeks after the roast date. Ground coffee goes stale within days — another reason to grind fresh if you can.

Grind size depends on your brewing method:

• Espresso machine — Fine (like table salt)
• Moka pot — Fine to medium-fine
• Pour-over / V60 — Medium (like coarse sand)
• Plunger / French press — Coarse (like sea salt)
• Cold brew — Extra coarse

Water temperature has a significant impact on extraction. The ideal range is 90–96°C (195–205°F).

• Too hot (above 96°C) = over-extraction, bitterness
• Too cool (below 90°C) = under-extraction, sourness and flatness

If you're using a kettle without temperature control, bring water to a boil then let it sit for 30–45 seconds before brewing.

For cold brew, we recommend By The Bay (light-medium roast). Its floral and citrus notes shine beautifully when steeped cold, producing a naturally sweet, refreshing concentrate without bitterness.

Elements also works well for a more classic, caramel-forward cold brew. For a bold, intense concentrate that cuts through milk, try After Dark.

Absolutely. Dipacci is one of Australia's largest suppliers of wholesale coffee beans and coffee machines — serving cafés, restaurants, hotels, offices, and food service businesses across Australia.

Our wholesale offering includes:

• Competitive wholesale bean pricing
• Coffee machine and bean packages
• Dedicated account support
• Barista training for your team
• Consistent, reliable supply chain
• Custom blend development

Contact us at dipacciespresso.com.au/pages/contact-us to discuss your requirements.

Yes — Dipacci Coffee Company is Australia's largest supplier of coffee machines. We offer machine sales, servicing, and rental packages alongside our wholesale beans, making us a one-stop solution for cafés and businesses setting up or upgrading their coffee operation.

Visit dipacci.com.au for our full machine range, or contact our wholesale team to discuss a tailored package.

Yes. We offer professional barista training as part of our wholesale and machine packages. Whether you're onboarding new staff or upskilling an existing team, our training covers everything from dialling in grind settings to milk texturing and espresso extraction fundamentals.

Get in touch via our contact page to arrange training for your team.

Yes — custom blend development is one of our specialties. If you want a house blend unique to your café, we work with you through a cupping and profiling process to develop something that fits your style of service, your customer base, and your machine setup.

Reach out via our contact page to start the conversation.

Our Roselands roastery runs on over 300 Canadian solar mono-crystalline PV modules (310W each), generating more than 132,000 kWh of clean energy per year — reducing our carbon footprint by approximately 70%.

We also minimise unnecessary shipping emissions through our 21,600 kg green bean silo, which allows us to maintain a stable, efficient stock rather than making frequent small import orders.

Yes. We buy directly from ethical farms through direct-trade relationships — meaning we bypass brokers and intermediaries and pay farmers a fair, transparent price for their green beans.

All Dipacci blends are Fairtrade certified and certified organic. We rigorously sample and vet every origin before it enters our supply chain.

We are continuously reviewing our packaging to reduce environmental impact. If you have specific questions about current packaging materials or our sustainability roadmap, please get in touch — we're always happy to talk about where we're headed.